CRM Consulting Services

Maximize sales and enhance your customer management processes.

Our consultants deliver custom CRM solutions that solve even your most unique business challenges. We handle every CRM need – platform selection, migration, implementation, customization, and more.

CRM Expertise

CRM Platform Knowledge

We specialize in leading CRM platforms like Salesforce, Microsoft Dynamics 365, and HubSpot. Our certified consultants have an in-depth understanding of these platforms’ features and capabilities, ensuring that we deliver tailored solutions that align with your business needs.

Customizations and Integration

Our team excels in customizing CRM systems to fit your unique business requirements. We configure workflows, automate processes, and seamlessly integrate your CRM with other essential business systems such as ERP, marketing automation tools, and e-commerce platforms.

Data Management and Migration

We ensure the integrity and security of your data through expert data management practices. Our services include data cleansing, deduplication, and seamless migration from legacy systems, providing a smooth transition to your new CRM platform.

User Training and Adoption

We provide comprehensive training and support to ensure your team fully adopts the new CRM system. From creating detailed training materials to conducting workshops, we empower your users to maximize the system’s potential, driving greater efficiency and engagement.

Clients we’ve worked with

Advita / RecordBoss

Advita provides record retrieval services by leveraging artificial intelligence and machine learning to identify, extract and summarize medical records and more to law firms, insurance companies and corporations.…
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Olympia Orthopaedic

Olympia Orthopaedic Associates (Oly Ortho) has been a part of Thurston County, WA since 1972 and has grown to be the largest full-service orthopaedic group in the South Puget Sound…
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M365 Powered HR Process Automation – QuoteWizard

Affirma enhanced QuoteWizard's onboarding and offboarding with automated solutions including Azure Automation, Power Platform, Teams, and SharePoint Online.…
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“The Affirma team has a solid understanding of marketing automation and CRM systems. They have gone beyond just being implementers to strategy advisors. Affirma is our go to partner in this area.” – Cory Hatcher, BeamReaders

Want to learn more about our CRM services?

CRM consulting services we provide

CRM Platform Selection

Choosing the right CRM platform is critical, and we guide you through the selection process. Leveraging our deep expertise, we evaluate your business needs and recommend the CRM solution that best fits your operational requirements and future growth plans.

CRM Strategy Development

We collaborate closely with your team to craft a comprehensive CRM strategy that aligns with your business goals. Our approach identifies key areas for improvement and provides a clear roadmap to enhance customer relationships and drive growth.

CRM Implementation

Our team manages the entire CRM implementation process, ensuring a seamless transition. From setup to configuration, we tailor the system to your specific needs and integrate it smoothly with your existing business operations.

Customization and Configuration

We customize your CRM system to match the unique processes and workflows of your business. Our goal is to create a user-friendly interface and automated workflows that streamline your operations and enhance productivity.

Data Migration and Management

We handle the intricate process of data migration, ensuring that your valuable data is accurately transferred to your new CRM platform. Our experts cleanse, deduplicate, and manage your data to maintain its integrity throughout the migration.

Integration Services

We integrate your CRM with other critical business systems, creating a cohesive and efficient ecosystem. Whether it’s ERP, marketing automation, or customer support platforms, we ensure your CRM works seamlessly with your existing tools.

Training and User Adoption

We offer comprehensive training to ensure your team fully embraces the new CRM system. Our tailored workshops and support materials empower your users, maximizing the system’s potential and driving greater efficiency across your organization.

Ongoing Support and Maintenance

Post-implementation, we provide continuous support to keep your CRM running smoothly. Our team addresses technical issues, performs updates, and ensures your system adapts to your evolving business needs.

CRM Audits and Health Checks

We conduct regular audits and health checks to ensure your CRM system is performing optimally. Our detailed reports highlight areas for improvement, helping you maintain a secure, efficient, and compliant CRM environment.